Categories: News

An INDECENT invoice for a breakdown of a Mercedes Class A!

“HS injectors at 89,000 km and €2,364 spent! This is the sad fate that has been reserved for one of our readers Sylvie, owner of a 2015 Class A.

It’s a breakdown which has something to cringe, especially for a german sedan ! One of our readers, Sylvie D., had the very bad surprise to have to pay €2,364 for his Class A only 89 000 km…

According to her, the reliability of her sedan is not up to the reputation, and the prices, of Mercedes. The quality of its customer relations service is also far below its expectations.

Injectors failed at 89,000 km!

Even when you opt for an entry-level model, driving a Mercedes is expensive. One of our readers, Sylvie D., from Saint-Doulchard (18), paid a handsome bill when she received the keys, in the fall of 2015, to her Class A 200d brand new.

She did not imagine, however, that another bill, just as salty, would be waiting for her. after only six years of use!

While her sedan has only covered 89,000 km, our reader is surprised, during a slowing down phase, of the metallic noise from the engine compartment. She then stops immediately and has her Class A towed to her usual dealership.

Triple disappointment for the owner

First bad news: it was the injectors that gave up the ghost. Second bad news: it costs 2 364 €

to replace them!

This breakdown surprises Sylvie who has always followed the maintenance plan to the letter. Moreover, his car was overhauled a few weeks earlier and no remarks as to a possible failure were made to him.

As the adage goes, which says “never two without three”, Sylvie receives additional bad news when the manufacturer responds to her request for support.

According to the latter, this Class A was guaranteed until September 2017, which excludes any possibility of participation. Disappointed, yet combative, Sylvie does not intend to stop there.

Read also :
How to recognize an HS clutch?
HS engine at only 101,300 km, the bill is SALTY
A HUGE bill for an air conditioning HS at only 54,900 km!

Our defense strategy

Mercedes often assumes that its liability does not extend beyond the contractual warranty agreement, which is two years. However, when an early breakdown occurs, it is normal for the brand with the star to assume all or part of the repair costs once the warranty has expired.

The scale of our experts indicates that the life of the injectors is 8 ans/200 000 km. Taking into account the age and mileage of her Class A, Sylvie must therefore require a 40% refund.

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