Honda CR-V: €2,513 for a broken sun visor at 34,000 km!

Searching for a reliable Honda CR-V or quality service? Reader Patrick from Marseille (13) has his own story to tell. He is currently facing a perplexing issue with his 2019 CR-V Hybrid, purchased from Honda, and the brand’s refusal to address the problem appropriately.

Upon purchasing his vehicle, Patrick M. believed that he had made a sound choice in terms of reliability, considering his new 2019 CR-V Hybrid. To safeguard against unforeseen issues, he also invested in a five-year extended warranty.

However, when the blackout curtain of the panoramic roof gets stuck in the open position, Patrick discovers that the replacement cost for this sun visor is a staggering €2,513. Fortunately, his CR-V is still covered by the extended warranty when this issue arises.

Double disappointment

Unfortunately, Patrick faces double disappointment as Honda informs him that this particular part is excluded from the long-term warranty. Despite his CR-V only having 34,000 km on the meter and being well-maintained within the network, the manufacturer declines to cover the cost, claiming that the problem falls outside the warranty extension and the original 3 years/100,000 km manufacturer’s warranty.

Following this, our reader seeks assistance from the French importer of the Japanese manufacturer. However, the response from Honda France is another letdown, as it reiterates that the warranty extension does not encompass this type of problem and that the manufacturer’s original warranty has lapsed, absolving them from any responsibility.