The gearbox of your Renault Scénic must be changed at 38,700 km…

Dominique is a Renault loyalist. He has owned more than fifteen models of the brand! But when problems arise, this attachment seems poorly rewarded…

Being loyal to an automobile brand is a choice that some French people still make. Among these, we find Dominique M., a reader from Beaumont (63). In more than four decades, this player has acquired more than fifteen models of Renault new!

Always purchased from a dealer, they have also always been maintained in the network. Dominique’s current mount, a Scenic 1.2 TCe 130 of 2017, is no exception to the rule. However, this minivan played a nasty trick on him during his vacation. Only 38 700 km while he is in Brittany, Dominique notices an unusual noise…

Low-paying attachment

Logically, he therefore goes to a representative of the diamond brand. After some analyses, this agent notes that it is the gearbox which is in question. The only solution is to replace it. Unfortunately, it is then not possible to carry out a standard exchange, which would have limited the bill. A quote for a new transmission which amounts to 6 228 € is therefore handed over to Dominique.

At the same time, the Renault representative made a request to participate to the latter. With no other choice than to agree to the repairs, our reader is relieved of €2,608, which represents a financial effort of 58% on the part of the manufacturer. This seems too little to this customer, who therefore decides to contact us.