Mercedes GLC: €4,985 bill for an HS turbo at 99,000 km!

Is loyalty rewarded? No, it’s not a philosophical question, but rather the issue raised by Jean-Louis M., a loyal reader from Pélissanne (13).

He owns a Mercedes GLC 350 d which he purchased new in 2017 and has only driven 99,000 km. Last spring, this SUV experienced a power failure in its pneumatic suspension.

Despite always servicing his GLC on time and within the brand’s network, Jean-Louis had to foot the entire bill for the repair. When another problem arose in September, this loyal customer became upset.

Just good to pay?

Indeed, by the end of summer, the turbocharger also failed. Jean-Louis was surprised that this major mechanical element had to be replaced so soon, especially when he had to pay €4,985 to retrieve his vehicle. When Mercedes announced that no support would be granted because the GLC is over 5 years old, our reader was beside himself.

He feels like a simple cash cow, always willing to write a check for costly vehicle maintenance at a dealership. But this time, he has no intention of giving in and has asked for our help in resolving the matter.

Our defense strategy

Jean-Louis’ anger is completely justified. In fact, a turbo normally has a lifespan of 200,000 km, more than double the distance traveled by his GLC. According to our experts, as long as the vehicle has not reached the 5-year or 50,000 km threshold, the manufacturer is entirely responsible for its replacement.

In Jean-Louis’ case, considering the 6 years and 99,000 km of his SUV, Mercedes must reimburse him 40% of the bill.