Categories: News

Renault Captur: an out of order gearbox and a bill of €3,346 to pay!

Réginald has been struggling with Renault’s customer relations department to get satisfactory support after the gearbox of his Captur failed. Unfortunately, he has not been successful so far.

As a customer of a large automobile group, it is not uncommon to feel completely discredited at some point. This is what happened to our reader Réginald from Argentan in 61. He owns a Renault Captur 1.2 TCe 120 from 2017 with only 70,000 km. He reported a transmission problem to his dealer, but his complaints were not taken seriously. Three thousand kilometers later, the problem became more noticeable, and Réginald brought his Captur back to the Renault garage.

Final Verdict!

This time, the workshop manager confirmed that the manual, six-speed gearbox was defective and needed to be replaced, costing 6,692 €. Réginald requested participation from the customer relations department and was granted a discount of half the amount. However, he found this gesture insufficient and his protests were ineffective. This led him to contact us for assistance.

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